# Common Issues

## "That link has expired"

When redeeming your Spotify Lifetime license you may encounter this error. 

1. To fix this issue, you will need to type /**reset** and fill in the required fields.
2.  You can now use the **/upgrade** command again to obtain a new invite.

You may need to repeat these steps until you receive a working invite link.

## "The family plan you tried to join is full"

When redeeming your Spotify Lifetime license you may encounter this error. 

1. To fix this issue, you will need to type /**reset** and fill in the required fields.
2.  You can now use the **/upgrade** command again to obtain a new invite.

You may need to repeat these steps until you receive a working invite link.

## "You can't join this plan"

If your account has recently been in a family plan within the last 12 months, you will see this message. 

1. Start off by creating a new Spotify account. If you don't want to have multiple emails, you can use this [**Gmail Dot Trick Generator**](https://softbigs.com/gmail-dot/) to use the same email.
2. If you have a lot of playlists, you can use **/backup** to move those playlists to the new account.
3. You can now accept the invite the bot provided without issues.

This limitation is imposed by Spotify themselves

## "You need to live at the same address"

If you have redeemed your key for a country that you do not live in you will see this message when attempting to accept the family plan invite. 

1. Start off by connecting to the country you wish to redeem via a [VPN](https://chrome.google.com/webstore/detail/urban-free-vpn-proxy/eppiocemhmnlbhjplcgkofciiegomcon).
2. Whilst you are connected to the VPN you will need to log into your Spotify account at [Spotify.com](https://www.spotify.com/us/).
3. Head to **Profile > Account > Account Overview: *****Edit Profile.***
4. From there you should be able to change the accounts region to the country you are currently connected to. You can now disconnect from the VPN and redeem your key.

## "Your addresses didn't match"

Make sure you entered the address the bot provided you correctly. 

1. If you did, you can use the /requestreset command and provide an image of this error.
2. A member of staff will either Accept or Deny your request manually.